Refund policy
RETURN & REFUND POLICY
At Seda Noir, we take pride in providing the highest quality raw hair extensions. Every order is carefully inspected before being packaged and shipped to ensure it meets our quality standards.
Due to the nature of our products and for hygiene reasons, we do not accept returns or refunds once an order has been processed or delivered.
ALL SALES ARE FINAL
Due to the nature of our hair products, all sales are considered final once an order has been processed.
Please carefully review your order, including your selected product, length, texture, quantity and shipping address before completing your purchase.
RETURNS
Returns are only accepted in limited circumstances such as:
- An incorrect item was sent by Seda Noir;
- There is a verified issue with your order caused by Seda Noir;
To be considered for a return, you must contact us within 48 hours of receiving your order.
All returned hair must:
- Be completely unused and unworn
- Not have been washed, coloured, cut, installed or altered
- Remain in its original condition and packaging
- Be returned with all original packaging and accessories
Returns that do not meet these requirements will be declined.
HOW TO REQUEST A RETURN
Before sending any item back, please contact us at:
Please include:
- Your full name
- Your order number
- A description of the issue
- Clear photos or videos showing the issue, where applicable
Please do not send any items back without contacting Seda Noir first and receiving instructions.
REFUNDS
If your return is approved and received in accordance with our return requirements, we will review the item before processing any refund.
Approved refunds will be issued to the original payment method where possible.
Please note that original shipping costs are not refundable unless the issue was caused by an error on our part.
INCORRECT ORDERS
If you receive an incorrect item, please contact us within 48 hours of delivered item at:
Please provide your order number and clear photographic evidence so we can investigate the issue.
LOST, STOLEN OR DAMAGED PACKAGES
Once an order has been handed to the shipping carrier, Seda Noir is not responsible for delays, loss, theft or damage caused during transit.
If your package is lost, stolen or damaged during shipping, please contact the relevant shipping carrier and notify us so we can assist where possible.
Where shipping or parcel protection has been purchased and applies to your order, claims may be subject to the protection provider’s terms and conditions.
RETURNED PACKAGES
Packages returned to Seda Noir due to an incorrect, incomplete or undeliverable address provided by the customer, refusal of delivery, or failure to collect the package may be subject to additional shipping or processing fees before the order can be resent.
Customers are responsible for ensuring that their delivery address is correct at the time of purchase.
Orders will be held for up to 30 days after being returned to us while awaiting payment of the applicable re-shipping fees. If payment is not received within that timeframe, the order will be considered abandoned and no refund , replacement , or store credit will be issued.
ORDER CANCELLATIONS
Orders are processed as quickly as possible. Once an order has entered processing, cancellations or changes may no longer be possible.
If you need assistance with an order, please contact us immediately at info@sedanoir.co.uk
We will do our best to assist, changes cannot be done once processing has begun.
IMPORTANT NOTES
POLICY AGREEMENT:
By placing an order with Seda Noir, you acknowledge that you have read, understood and agreed to our Return & Refund Policy.
Thank you for choosing Seda Noir — luxury hair designed to help you own your presence.